Terms of Service (Beta)

These Terms govern your use of TieApp (the "Service"). By using the Service you agree to these Terms.

1. What the Service is

TieApp provides an information & consultation service for visitors to Japan — anonymous help via in-app chat, voice and video (with AI auto-answers and auto-translation), delivered by Agents engaged by TieApp as independent contractors (業務委託).

• Agents are independent contractors engaged by TieApp — not employees or representatives. They work at their own discretion, are responsible for their own conduct, and indemnify TieApp for it.
• TieApp's responsibility is limited. Information is reference only (below); we are not liable for indirect or consequential loss, and our liability is capped at the fees you paid for the relevant session.
• TieApp is not responsible for what happens after a match — the conversation, conduct, any arrangement, or its outcome between users. Only money held in-app is settled by AI (see §6); everything else — including any non-monetary issue or anything off-platform — is resolved between the two users themselves, in good faith. You use the Service at your own risk and accept this by using it.
• Answers are reference information, not professional advice. You use the Service at your own judgment and risk.
• This is a beta (trial) service. Features, prices and available Agents may change or stop without notice.
• Both the customer and the Agent must agree to these Terms (Agents also accept a separate Agent Agreement) before use; consent is collected at the start of use.

2. Beta · nature of answers

• The Service is experimental (beta); features, prices and Agents may change or be interrupted without notice.
• Agent answers and AI answers are personal opinions / reference information from locals, not professional advice (medical, legal, financial, tax, visa, etc.). We do not guarantee accuracy, timeliness or completeness, and they may contain errors. Always confirm important decisions with official sources or professionals.
• Auto-translation is machine-generated and may contain mistranslations or lost nuance. Confirm important details against the original.

3. 15-minute response guarantee (refunds)

• If there is no response at all within 15 minutes of a confirmed match → full refund (including the match fee).
• If there is only a greeting (no substantive reply) → the service fee is refunded; only the match fee applies (Agent is paid $0).
• If a substantive reply was given, normal charges apply. Refunds solely because you were "not satisfied with the content" are not available, given the reference nature of the information.

4. Anonymity · prohibited conduct

• Real names, faces and contact details are kept private for both customers and Agents.
• Exchanging or requesting contact details (LINE/WhatsApp/phone/email/SNS, etc.) — including disguised or encoded attempts (spelled-out or image-based numbers, hints, codes) — or steering the conversation off-platform is prohibited for both customers and Agents. All conversations — including voice and video calls — are recorded and transcribed, and reviewed by automated (AI) checks that keep improving, which may run at any time, including retroactively. We do not monitor everything — reviews are sampled or triggered and are done with care for your privacy — but a violation can surface at any time. A confirmed violation forfeits not only that session but all of your unpaid, accumulated earnings, and leads to a ban. Because earnings pay out about a month later, a violation found at any time before payout is forfeited.
• Illegal acts, sexual services, discrimination, harassment, impersonation, fake profiles and bulk requests for resale are prohibited.
• TieApp does not permit or authorize any illegal activity on the Service. You agree to comply with all applicable laws (including the laws of Japan), not to use the Service for any unlawful purpose, and not to ask or cause another user (including an Agent) to do anything illegal. Both parties accept this when they tap to agree before use.
• You are anonymous to other users, but not to us. We hold each user's verified identity (KYC) and timestamped, recorded logs. In cases of illegal activity, fraud or harm to another user, your identity and logs may be disclosed to the police, relevant authorities and affected parties as permitted by law — and any pending earnings are forfeited.
• No services that need a license or permit (e.g., medical acts / 医療行為, legal or financial advice) and no dealing in anything restricted by law — the Service is for casual local information & help only.
• Violations: warning → temporary suspension → permanent ban and forfeiture of unpaid earnings.

5. Payments · logs · liability

• Prices are dynamic (supply/demand), shown in USD by default. Payments are processed by third-party processors (e.g., Stripe).
• Amounts are deliberately kept small. A single transaction is capped (about $100, with a daily limit) so that, even if the parties disagree, no one suffers a serious loss. Do not arrange larger or off-platform payments.
• For safety and dispute resolution we retain conversation logs — text, plus recordings of voice and video calls and their transcripts — for at least 90 days (longer where needed for safety or an unresolved dispute).
• The Service is not a substitute for emergency services. In an emergency call 110 (police) / 119 (ambulance).
• Our liability is capped at the amount you paid for the relevant transaction; we are not liable for indirect or consequential losses. Disputes between an Agent and a customer are the responsibility of those parties (we may assist).
• Each user is responsible for their own conduct, statements and content, and will indemnify and hold us harmless from third-party claims arising from them.

6. Disputes · governing law · changes

Disputes about an in-app session are resolved by AI review of the session logs against our published rules; both parties agree at the start to accept that outcome as final for the funds held in-app, rather than through court proceedings. This governs in-app fund allocation and is our agreed dispute process (not formal legal arbitration).

The AI process covers only the money held in-app. Any other matter — conduct, safety, the quality or outcome of help, and anything arranged off-platform — is resolved between the two users themselves, in good faith. TieApp is not a party to it and bears no responsibility for it; we may, at our discretion, assist or act only in cases of illegal activity, fraud or harm.

These Terms are governed by the laws of Japan. We may amend these Terms as needed; amended Terms take effect when posted on this page.

Privacy Policy (Beta)

1. Information we collect

• Account info (handle, authentication, language settings, etc.).
• Identity verification (payment-processor KYC, Agent verification documents, etc.). These are held only by us and not disclosed to other users.
• Conversation logs and usage history (retained 90 days), device and access info.
• Card and payment details are processed by the payment provider (e.g., Stripe); we do not store them.

2. Purposes

• Matching, translation, payment, identity verification, fraud prevention, dispute resolution and quality improvement.

3. Sharing

We do not share personal data with third parties without consent, except as required by law or for fraud investigation, dispute resolution or legal requests. Service providers (payment, translation, infrastructure) may receive the information needed for those purposes.

4. Retention · your rights

Conversation logs are retained for 90 days by default. You may request access to, correction of, or deletion of your information (via the contact below).

Specified Commercial Transactions Act — disclosure (Japan)

Contact

For questions, disclosure requests or reports, contact: [TO FILL: support@…]